Frequently asked questions and other assorted tidbits of knowledge which may be useful.
If you are still having trouble, pleasesend a support request to support@pcounter.com.au.

Categories

• Patches
  
• Setup
  
• Cross-platform
  
• Windows
  
• NetWare
  

Patches

• Patches for Pcounter 2.43a and 5.29a

Setup

• Pcounter for Windows Installation and User Guide (PDF)
  Pcounter for NDPS Installation and User Guide (PDF)
  Pcounter Station Installation and User Guide (PDF)
• Does SETUP need to be run on each workstation in order to run Pcontrol or PAdmin?
• How to upgrade from previous versions
• Download manuals
• How to uninstall Pcounter (PDF)
• Moving Pcounter for Windows from one server to another (PDF)

Cross-platform

• Dialog box fonts are too large on NT 4
• How to check the maintenance date
• Moving account balances and data between NetWare and Windows or between servers
• Making HP Jetdirect Print Servers Secure on the Network
• Locking the HP LaserJet Control Panel
• Utility to convert Pcounter account balances to Euro
• Printing-related usenet newsgroups
• Pcounter Popup is hidden beneath other windows
• Prices revert to zero after being saved
• Multiple popups occurring from Excel print jobs
• Pagecount errors on Canon BubbleJets
• Print jobs are recorded but account balances are not modified
• Running Pcounter utilities from login scripts
• Users have enough credit, but print jobs are rejected with insufficient balance
• Imported client codes are not displayed in Pcounter Administrator
• Permissions required to manage users, balances, and client codes
• Full name does not appear on banner
• Date formatting is incorrect
• How to find out the meaning of an error code
• How to delete all client codes and start over
• HP JetDirect gives 40 MIO or EIO message
• PPopup client code list is empty
  
  

Windows

• Update to Pcounter Port 2.20 causes ports to disappear or printer status to go Offline
• Moving print jobs due to rules or load balancing fails
• How to lock down Pcounter Administrator to a specific Active Directory OU
• XCounter to Pcounter Migration guide (PDF) Broadcast messages are not being received
• Broadcast messages are not being received
• "Network request is not supported" error when creating a Pcounter port
• Pcounter Data Server not detected by remote print servers after applying Win200 SP4
• Printing error: Pcounter service and port versions out of sync
  
• How to set default datatype to RAW
  
• Command line options for adding printers and other operations
  
• "Procedure number out of range" error when printing
  
• "Array bounds are invalid" error when printing
  
• "User-mapped section open" error when updating Pcounter services
• Print jobs are printing but not being recorded in Pcounter.log
• Changing Windows spool locations
• Moving the Pcounter share
• Printer features such as landscape or duplex are ignored
• Virus checkers can cause unpredictable behavior
• Jobs are allowed to print below a user's low balance limit
• Spooler messages are filling up the Event Log

NetWare

• Setting up Pcounter for NetWare on Windows Vista
• Configuring Novell Remote Manager for use with PCOUNTWI.NLM web applications
• XCounter to Pcounter Migration guide (PDF)
• PCOUNTER.NLM load error: Loader cannot find public symbol: NetDBgethostbyname
• How to use LPR and port 9100 with Pcounter and queue-based printing
• Technical Advisory - Pcounter.nlm abends on NW6.5 SP3 and NW5.1 SP8
• How to force users tologin to PCOUNTWI Account Balance and AuthJobs pages
• HP NDPS Gateway - Downloads and Discontinuance Statement
• Pcounter Popup does not appear if a printer pool is defined
• PPopup - Multiple popups for each job
• Pcontrol error: "The network address is invalid. [1707]" when selecting NDPS printers
• PCOUNTER.NLM 5.20e load error: Loader cannot find public symbol: __I8M
• PCOUNTER.NLM 5.20e sees no queues and will not load
• PCOUNTDP.NLM uses excessive memory
• No broadcast messages are received from Pcounter for NDPS
• Pcounter Global/Popup/Registration settings not saved with Windows/XP Client 4.83
• iPrint Security
• Error in NLM: Error -659 writing balance
• Pcontrol error: Bindery mode is not supported on \\SERVER\QUEUE.
• PPopup and/or Wbalance use default instead of configured settings
• Popup does not appear on NDPS
• Wbalance uses numerical format Currency instead of Pages
• How to force NDPS clients to use IP or IPX
• Pcounter queue configurations are not being applied
• Pcounter NDPS error: (Long) Error 899C getting VOL:\Path dir handle
• PCOUNTER.NLM error: Error -603 reading printer PrinterName configuration
• PCOUNTER.NLM error: No print queues are configured for counting
• Tektronix printer support in new Xerox NDPS gateway
• Post SP6/SP2 NDPS updates available from Novell
• NDPSM.NLM 2.20e or later is unable to load (Error 1048577)
• Error FFFFFFFF or 89FF renaming PCOUNTER.LOG
• NLM terminates with error: "Loader cannot find public symbol: XXXX"
• Print jobs are recorded but not shown in histories and reports
• Pcounter.nlm terminates with error: "Unable to authenticate connection - error -669 or FFFFFD63"
• Print jobs are identified by workstation instead of by user
• PCOUNTER.NLM: Error 899C attaching to queue